well the slightly better news is that the punto has gone, i now have a

vauxhall zafira - hired by the alfa dealer
the bad, no really frustrating news is that i called the dealer at 2pm to check what time the car would be complete only to be greeted with...
dealer - has no-one called you sir? the part unfortunately did not arrive overnight as there are none in the country so we have ordered it from italy, we will need the punto back so have hired you another car
me - any idea how long it will be
dealer - i will check the eta and call you back
no call back - surprise surprise
arrived at the dealer to drop off the car
me - any idea when the part will be in
dealer - have checked the eta and there isnt one
me - what does that actually mean
dealer - eta means estimated time of arrival
me -

I KNOW WHAT ETA MEANS what does it mean when there isnt one
dealer - we dont know when it may arrive
dealer - your lucky its not august
me (Dumb question) why?
dealer smiling - the factory is closed for a month !!!
me - got up, got in my !!Bloody!! zafira and drove off into the sunshine
