I had a long session on the phone with ARUK Customer Services on Tuesday and it's taken me until now to calm down enough to post on here,
As far as they are concerned, the fault has been fixed and they're closing the case file. The fact that I got an independent oil analysis showing petrol in the oil is of no consequence as 1) they didn't commission the test so the results have no bearing on their actions and 2) there is no fault code registered on the car relating to this problem therefore as far as they are concerned the problem doesn't exist.
I tried to reason with them that there never will be a fault code registered for this issue as there is no electronic monitoring of any of the parameters involved. The first time a fault code is going to show up is when the turbo blows. Surely, the fact that there is the unmistakable stench of petrol as soon as you remove the oil filler cap (and remember the oil in there now is virtually brand new - less than 200 miles) should be enough to warrant some sort of investigation? But 'No' - if there's no fault code then they won't raise a Technical Ticket.
They are quite happy for me to resume driving the car normally and when this turbo inevitably blows, then they'll look at further investigations as to the actual cause.
Stupid or what? They'd rather shell out for a new turbo plus fix the injector issue at some later date rather than just get on and fix the latter now and prevent any further turbo failures
Meantime, I drive around with a ticking time-bomb under me wondering if my next journey is going to terminate on the back of an AA truck,
. Apparently, I'm only the customer who forked out nigh on £30k a few years back for what is now a virtually worthless driveway ornament, so inconvenience and stress on my part count for nothing.
I had a sale lined up on the basis of the car being returned to full health but upon hearing that the underlying problem remained unaddressed the buyer has understandably disappeared over the far horizon,
. He was offering substantially over the 'bottom book' prices you get offered from the likes of WeBuyAnyCar, but with a replacement car already reserved, I need to liquidate this asset (or should that be liability,
) quickly as I need the cash for the balance of the deposit.
I may have to go down the WBAC or auction route for a speedy sale (with no conscience involved about passing on a faulty car) but it means taking a hefty financial hit,
. Any civil lawyers out there know if there's such a thing as raising a claim for 'consequential loss'? - and that's a serious question in case you were in any doubt.