Re: 159 2.4Jtdm Fault Codes
wormus, i tried to pm you but your pm box is full. anyway ive included the text of my rejection letter below. as you may gather, it was written with a degree of anger!
- Re: Alfa Romeo 159: HEZ 8585
Following our conversation yesterday morning, I would like to express in writing
that I formally wish to reject the above car because of its failings in relation to
the Sale of Goods Act (2002). Having spent in excess of £24,000 on this car, I am
shocked that so many problems have developed in such a short period of time and thus
make the car totally unusable.
However, I would also like to express my support for Mervyn Stewart Ltd who have
been exemplary in their service to me. They have tried their absolute best to repair
the car repeatedly but, quite simply, it keeps breaking down despite their best
As your Service Department records will show, the above car has been in the garage
at Meryvn Stewart on at least 4 separate occasions since its purchase from your
company in late April 2006.
As you are well aware,the Sale of Goods Act states that the car must be:
1. of satisfactory quality - which means the product you buy should be reasonably
2. fit for purpose - which means it should perform the function you bought it to do.
3. as described - means it should be exactly what the trader told you it was.
As the information below will demonstrate, the above car is neither of satisfactory
quality nor fit for purpose and I am therefore rejecting it forthwith.
I originally ordered the car in February 2006 following a test drive of the same
model at the above dealer, prior to its official launch. As an Alfa Romeo enthusiast
(having owned a 156 2.0 TS for 2 years), I looked forward to its subsequent delivery
to me. Before I ordered the car, I discussed at length my requirements for the car
with the salesperson at Mervyn Stewart and explicity stated that above all, I needed
a reliable car for commuting to work. I discussed with the sales team that I had
reservations about the previous reputation of Alfas for breaking down. I was
extensively assured by the salesperson that the "bad old days" of Alfa were over and
the launch of the 159 would mark a new era of Alfa Romeos, that would be noted for
their reliability. These words ring hollow given my experience of this car.
Unfortunately, after almost 6 months of ownership, my experience is that the 159 (or
at least my 159) is an unreliable model that is clearly not fit for purpose. On the
day the car was delivered, I noted and informed Mervyn Stewart of a number of
problems with the car. Between the
and the end of october 2006, the car has developed a litany of further problems and
has broken down repeatedly. I think it is totally unreasonable that a car which cost
in excess of £24,000 should develop such a catalogue of problems to include:
1. the car has broken down in excess of 6 times. On 1 occassion, it had to be towed
back to the garage by the AA. On 2 other occasions, (following advice from the Sales
team at Alfa Romeo) I had to drive in excess of 50 miles in "safe mode" to get the
car back to the dealer for repairs.
2. the car has had its flow shutter valve replaced.
3. The electrical connections on the fuel injection system have had to be repaired.
4. All vertical panels have extremely poor quality paint finishes (orange
peel) that are unacceptable.
5. the car pulls to the left under normal driving conditions.
6. the boot handle detached from the housing on its first use.
7. The alarm ultrasonic sensors have failed and have had to be replaced.
8. A serious vibration emanates from the gear lever when the car revs above 2000 rpm
9. When starting the car on a positive incline, a worrying rattle is heard from
underneath the car.
10. The car is hard to start in the mornings.
(for a more complete list of problems, please refer to the extensive documentation
at Mervyn Stewart).
I am exasperated by the sheer number of problems that I have encountered with this
car. I can no longer rely on it to take me to work and am bitterly disappointed that
Alfa Romeo can produce and deliver a car of such poor quality. If the manufacturer
want to address the public's perception of Alfa's being unreliable, it looks as
though they have a huge mountain to climb.
I have taken extensive legal advice on this matter and have been advised to request
a full refund, since the car is clearly in breach of the Sale of Goods Act. If this
matter is not resolved to my satisfaction within 7 days of receipt of this email, I
will not hesitate to launch legal proceedings forthwith.
However, given that the philosophy of Mervyn Stewart Ltd is "the Customer is King",
I am sure that such a course of action will not be necessary.
Dr Mark A Hollywood