Ladies and gentlemen, boys and girls............
Eventually ARUK pulled their finger out and arranged with Mangoletsi that a replacement car is issued
It will be an ARUK 56 plate 159 2.4 Lusso with metallic black and natural leather. 7k miles and hopefully ready to pickup late this week/early next week. Basically a like for like replacement.
My car will be AA'ed back to Mangos to allow them to swap alloys, jack pulgs etc that I had on my current 159.
So far so good with Mangos
Although I'm happy that my vehicle has been replaced eventually, I have nothing but critisism for the garage in N.Yorks that serviced and declared the car fit for road use on countless times. They should be stripped of the AR name. Seriously. Words cannot describe the attitude and standard of service from this place. It wasn't the 1st time either. You all know who they are - I don't need to mention names.
I will NEVER EVER deal with them again.
As for the original vendor of the vehicle - I have some
sympathy for them. However they still actually did nothing, offered nothing in the way of a loan car and NEVER replied to a legal document rejecting the vehicle.
Shameful behavious as far as I'm concerned. Plus they wanted to sell me a new car and expected me to pay the extra difference.
What about ARUK? Well they aint exactly coming out smelling of roses either. The case numbers, lack of internal communication and lack of action was shocking. Getting to speak to people and waiting for filtered (read lawyers) written responses was painful in the extreme. There's still a long way to go to improve the customer experience.
Eventually I could speak with a fairly 'influencial' guy and he personally saw this situation concluded. Eventually.
And Alfa Italy/Fiat Spa? To send a new car to market with faulty brakes is very very scary. We all know that I wasn't an isolated case. To allow obviously incapable official ARUK dealers to 'fix' such major issues (and then cause MORE safety issues) is crazy.
This whole issue should have and could have been nipped in the bud about 12 weeks ago.
So what have I learnt
Maybe that car salesmen/dealerships should be put into the same bracket as politicians and estate agents in my views.
Also, never believe what you're told - always find out the answer yourself. I have been told sooooo many un-truths during this sad saga.
Will this be my last Alfa Romeo.
Maybe. Maybe not.
We'll see in 2 years time.
Let's just hope the replacement car is fine...
I'll link this thread to a new thread when the replacement car is here.
Lastly, I'd just like to say a HUGE thank you to fellow members of AO who have helped me in many ways to deal with this situation. Your advice, help, contacts and support have been fantastic.
THANK YOU ALL!!!!