Originally Posted by alfaredthegreat
What steps did you take to get them to agree to replace the car? I very nearly was forced down this route myself - but they claim to have been able to fix everything.
I pick up my car tomorrow. It's been in their workshops for 30 out of the first 117 days I've owned it.
Can't wait to get it back. I've been driving a Fiat Punto Impetigo, with 1.2 litres of pure bred stallion muscle under the bonnet for the last fortnight!
I think it helped that I'd emphasised all down the line, (from when I purchased by GT from them 2 years ago), that I needed a reliable car as I can't physically do my job without a car.
After the 2nd breakdown where it was with them for 10 days and technicians from Alfa UK apparently travelled up to examine it, I made it clear that if it happened again, something would have to happen.
When it failed again less than 100mls after collection, I simply rang them, explained what had happened and said I wished to 'formally reject the car as unfit for purpose'.
45 mins later I had a call to say Alfa Uk had agreed to supply a brand new car. That was it, no arguement, no discussion, they just agreed to it. I kept calm but forceful all the way, never raised my voice or swore and didn't lay the blame with the dealer.
I would go down this route, make it clear when you collect your car, that if it fails agin, you wish to reject it, but say you hope it doesn't come to that as you like the car. if heaven forbid it does fail again, you've already prepared them for the rejection. Speak to Trading Standards or Citizens Advice to clarify your position and stick to it!
Hope it doesn't come to it for you though, I was without mine in total for 43 days out of 85, but at least they gave me 159!!!
PS. if the rain holds off I'll try and get some pics this afternoon, before she gets dirty!!!