Have an 'issue' with the dip beam on my 159. After trolling through the forums to find a solution/advice being ignorant of HID Xenon, I rang the dealer where I purchased the car.
I went in some length as to which bulb was required and IF it came under warranty (well no harm in asking).
Please forgive the paraphrasing, but it went something like this :-
Quite clearly I said ‘ HID Xenon D1S’, to which the reply was ‘ I’ll just check with service manager’.
The order was confirmed and gave c/c details for a grand total of £25.00.
‘Is this correct’ I asked ‘sounds a bit too cheap to me’
‘Oh yes, that is correct’ he says’
‘OK fine, how long will it take?’
‘First class post, should get it by end of week’ (Easter so there would be a short delay)
Saturday came and went (Day after Good Friday) NF bulb.
Rang first thing Tuesday ‘where is my bulb’
‘Must have got lost in post, we will send another’
‘OK, but are you SURE that you are sending D1S ? and we are off on holiday for a few days so I expect it on the doorstep when we get back’
‘Yes no problem…. have checked vehicle records, D1S is what will be sent’
Sure enough, there was the bulb. Package looked a bit small, but hay!
Well……… H7 was in package.
So, Monday morning, ring AGAIN ready to rip someone’s throat out.
‘Do you realise…… blah blah blah etc.’
‘Ok will get back to you’
‘Hello Mr ****, I have good news and bad news’
‘Wrong bulb was sent, it should indeed be a D1S. However we do not have one in stock, but can order one for you. That will come to £130(ish). However there is no need to return the H7 bulb’.
‘Umm I did ask in the first place and did mention that quote price (was actually charged £20.00) was too low so that should have rung some alarm bells? I’ll leave it thanks’.
As a footnote, have a D1S on order from HID Direct for £39.99 plus a couple of LED sidelight bulbs as well.
Having said all that……. This is quite a minor ‘issue’ compared to the **** up when I bought the car last July. And there is another story I might share soon.