Just used them this week! Next door neighbour scraped the front wing, bumper and valance....lightly, not too badly, but they offered to pay for the damage, but didn't know where to start. In conversation, the first company that came to mind was ChipsAway and I mentioned them and next thing I know they had sorted out getting the car repaired by them for me. Which was nice.
Took a while to get through to them though. Didn't always respond to the emails, took a couple of phone calls to get organised, the guy came out and said the job was bigger than we all expected and gave us a quote of £218. But the job IS a good one. The scrape had gone down to the next level of paintwork, so he took it down, did the undercoat and top coats, blended it all in and frankly you can't tell there was any damage at all. All done in about 4 hours worth of work. So, I guess the franchise I got was pretty good (either Cambridge or Huntingdon). But I HAVE heard horror stories myself, so do a bit of research and hope it works out well....I shall be getting Chipex for the stone chips ;-)