Join Date: Oct 2006
Location: Bushey, Hertfordshire
Help with Warranty Claim
We recently had a failure of the power steering pump which caused the steering rack to fail and it had to be replaced. Not an uncommon fault on the 159s I understand!
The car was taken to the garage and fixed. Not cheap. Gladly I thought I was covered by my warranty company, Car Protect, but they are willing to pay only for the pump and nothing for the rack which leaves me significantly out of pocket. They claim that the rack failed due to wear and tear because we drove it for two days after hearing a noise from the bonnet.
I want to make a complaint to Car Protect but was wondering what other people's experience has been and if there are any pointers?