overnight parts orders - Alfa Romeo Forum
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(Post Link) post #1 of 3 Old 20-05-11 Thread Starter
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Join Date: May 2010
Location: United Kingdom
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Brera 2.4 JTDm

overnight parts orders

I've just got my Brera back after 6 days instead of 2 due to delays in parts orders.
My dealer tells me Alfa UK ration them to 3 parts orders per overnight delivery. My dealer failed to order all the parts needed and then the next day the overnight order was "full", so I had to wait for them by normal stock order. I find it hard to believe that my dealer is restricted to 3 VOR orders a day.
Has anyone else encountered this problem?
aquilastro is offline  
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They are **** at ordering parts here too.

1 week for a battery...

1 week for a cam sensor...

The list is endless.
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Well - When I was on the other side of the fence the system was that Dealers got different discounts for emergency orders. It was in place to stop dealers deliberately running low on stock and using the overnight delivery to keep things going through the workshop.

It's a reasonable policy to ensure a good spread of stock around the country for keeping cars mobile. The manufacturers will keep data on the % of parts supplied to stock rather than emergency supplies. They probably use it in marking the annual performance of a Dealer.

The problem, as you have found, holding stock costs the Dealer money so they are unlikely to fill their shelves. Then when it's an emergency they'll try to hide it as a stock order.

So, as you've found, it's probably a profit issue.

Last edited by Old Engineer; 20-05-11 at 17:58. Reason: Finishing post
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