Darren was indeed the service manager at CV, but has long since moved on and is now apparently working for a Ferrari dealership.
There does though seem to be an 'internal' hatred of the AR marque from the other side of the showroom at CV, where all the Japanese metal is sold. I fell foul of this problem when getting some warranty work done, it's a long story but the upshot was that work was siginificantly delayed by certain people in that dealership who have an inherent antipathy toward Alfa Romeo.
CV himself is also extremely aware of all his 'top line' and 'bottom line' ratios (all good businessman are) but what does eventually suffer is genuine customer service. But from what I can see the East Midlands/Midlands is well served with good specialists or dealers at least for servicing, you don't have to take that journey to CV.
Last edited by Spider95; 31-03-11 at 18:23.