One word. DISSAPOINTED
Told before hand that I could drop car off at 7:30 so was there at 7:35. Guess what I was told by reception? Alfa dont come in until 8am
Hung round until 8:10 when I was introduced to their "Alfa" mechanic who would review my list with me. That didnt go well. Before we got to the car he had crossed several things off the list as a NO. We then had a debate about the rear ride height where I ended up telling him that I wasnt stupid and if this was the way it was going to carry on I was going to leave.
By the time he suggested a test drive we were down to 6 possible things on the list.
During the test the instrument cluster didnt vibrate at 2000pm so that was another off the list. When the door was rattling I pointed it out to him and he said "well I cant hear that over hear". Another off the list. By the time we got back to the dealer we were down to:
rear head rest wouldnt retract
rear parking sensors not working
split to outer drivers seat bolster
wing mirrors open / close at different speeds
Got a phone call late afternoon to say car was done. Rear head rest fixed, damage to bumper so parking sensor not covered, split in seat not their fault, compared wing mirrors with another car and it was the same so thats that.
A heated debate followed on the phone.
Went to collect the car at teatime and asked to speak to the service manager. He came out to the car with me and we had a look at the head rest which as he said was now down so I lifted it up. It wouldnt go back down and he told me I was doing it wrong. "You need to press both stem buttons in and then the head rest would go down" so I asked him to show me. It took both of us to do it. I then told him that that was fine and that the other rests were faulty as they went up and down with one button and showed him by myself. His comment "well this one does go up and down now so it works".
While the rear sensors were having one of their off days I managed to press the back bumper against a wall. His view was that that was the faulty sensor and as the paintwork had some light scratches (not the sensor) that was the faulty one. I asked him how he new that and he said they do a finger proximity test. When I asked him how they did that because as soon as you put the car in reverse the alarm sounds and they are disabled he said well the technicians have a way of testing it. I asked if they would have removed it to test it? "No that would have cost time and money". He eventually told me to take it back to the place I bought it from as I had informed them off problems a month after I bought it.
Seat bolster wasn't Alfa's fault. So its mine? No its just a split that we dont know how it got there! Well if I havent done it why isnt it a manufacturing fault? Because we dont know how it got there. He said that if it came from a seam it could be a manufacturing fault. So I am being penalised for pointing out a fault early then? Round and round we went with no movement
He eventually gave me Alfa GB no on a piece of paper torn from a pad.
Waste of time
Waste of £18. (£8 for insurance and a tenner for petrol)
Guests here we come with probably the same result