what would you have done...?
My 159 came back from a main dealer the other week with 2 scratches on the aluminum (ridge type) fascia panel (they had been taking the radio out for a job).
One is about 1cm long, the other a bit smaller but deep enough to look like a 'puncture wound' that might even have gone through the aluminium surface.
The service manager, who is very good, apologised and will sort it when it next goes in, but unless they know some magic we don't it will need a new fascia panel.
It didn't cross my mind at the time not to complain, it's just carelessness (I bet I could take the radio out with causing any damage). I take great pains to arrange keys etc to avoid any scratches and so far have kept it almost entirely scratch free (in fact the only very, very,slight scratches that were on there occurred during the 105 miles that the car did before I took possession!)
Even my wife agreed and she treats her A3 like a car (rather than a pet!)
Would you have complained or just chalked it down to one of life's minor annoyances?