Hi fellas, it's been a while since my last post here, but private life and work kept me hell busy
Aaaanyway here I am, and unfortunately my comeback is to ask help to Alfamates who might have had a similar experience..
As some of you might rember, I bought my used Brera last year and since I got it there's always been a bit of a judder that wasn't too convincing, but after taking it in for a check several times (and to fix other issues of course, it's always an Alfa..), they didn't seem to find the problem. A month and a half ago things changed though: the problem got more recurrent, cold startups were always problematic and I had a random misfiring at certain revs.
This time though there's a good guy who takes care of the car, which he tells me will be undertaking some 32 tests as suggested from Alfa Romeo back in Italy, and that it might take some time, I thought "oh well, at least there's someone who sounds competent and that seems to be willing to solve this issue". Two weeks later, an apologetic James (that's the name of the guy) tells me they're still working on it, and that he will have to pass my car to another colleague, cos he's been assigned to the Seat dealer.
That was the last phonecall I received from the dealer: I've been there once and the mechanic that was working on it said that things looked pretty grim, since he changed enough parts to turn the car into a new one and the problem was still there.. the most appalling thing though is that it's gonna be five weeks on monday and after James, the new person didn't call me even once to keep me updated, and I'm left driving a MiTo with all their publicity on it (with grammar mistakes too, how appalling..)
So basically I've been driving a courtesy car for 5 weeks while paying for my own car, and in the last two and a half weeks I haven't received a call from them.
Needless to say I'm really upset, and I'm wondering whether I should take things to a more serious level and ask for some sort of compensation; I think such a slow service is a sign of true incompetence, and not only under a workshop point of view, but above all under an office managing level. What you guys think I should do?