Struth, we're hostile on this site. Give the guy a break, we all moan about faceless companies and never being able to talk to anyone and when someone does come on-line and dare to try to talk and explain a specific point on a thread started by a customer he gets slaughtered, about, amoungst other things, people wanting policies to pay out for things that aren't covered. Ultimately you get what you pay for. Read the small print.
Personally I don't think the warrenties are worth it (any of them) I'll take the gamble of an £800 bill maybe coming along every two years against a guarenteed invoice of £800 for warrenty cover every two years. My gamble, I may win, I may lose.
If you want a better car you pay more money, same with kettles, TV's, bottles of wine, pairs of jeans, whatever, .....including warrenties. If you want a warrenty that will cover everything, boy you're going to pay for it, and if you want a cheaper warrenty, guess what ? it ain't going to have the same level of cover as the expensive one.
Personally I think it's refreshing that someone from the company is prepared to come online and try and explain, but I'd also be suprised if they'll bother again following the level of hostility. And you wonder why they dont want to talk directly ?
Right, I'm now going to put my pith helmet on and duck for cover