I had never been more fed up with a car at 14K miles/9 months. Wiper on driver side hopeless and 3 visits to nearest dealer in 10 days to try and fix. On visit 3, when I asked why they thought it was acceptable to return after visit 2 I was told I had "the wrong attitude". I would never go near the place again. Pure amateurs.
They'd tinkered with the dash, but it still creaked and the swarm of bees contained within still sang in tune with the revs. I went up to Leicester visiting customers 3 weeks ago, a journey in pouring rain with some expensive gear in the boot to deliver. It was most embarrassing once there to be unloading with the customer's help to have the stuff fall out of sodden boxes. The boot was soaked.Then there is the paintwork of course. The usual sorry tale, though mostly on the bonnet in my case. The paint is like cream cheese, and scratches if you so much as look at it. Nasty irregular scratch on the rear door that I no doubt did when I was unloading a huge sponge, or similar.
I've had communication with a very laid back character at ARUK. I told him about my contempt for the other dealer, and that it was booked into one further away for the other issues, and demanded that they inspect the paintwork and authorise a respray, of bonnet at least. He said it would be looked at and that he would liaise with dealer.
It didn't get off to a good start. The service reception shrugged and said "we don't know anything about the paintwork". I got a little tetchy, so he asked the service manager "if he'd heard from ARUK about paint on a 159". "Yes, but they won't touch it if it's stonechips" came the offstage reply. He came out from his office. "They won't I'm afraid". I did start to lose it a little, so he said he'd measure the depth of paint, which he did and compared it to one in the showroom, which was the same. I protested that it proved nothing and was of no relevance, and a very heated exchange indeed went on for a while. He said he'd had 6 159s, including red ones, with no problem. This did not calm me down.
He blinked first, and admitted my paint was apalling. And then went into proper customer service mode, where he has remained. He said he knew how to fix the boot, dash and wipers so had it for 2 days and lent me a Mito (great, but crap steering). In the meantime he's gone full out at ARUK. Said he could get nothing out of Italy (not even a call) despite repeated tries, so went to his boss in the UK. Meanwhile they've removed and refitted rear screen (which was the leak) and done the same with the front as a possible cause of the dash noise (it wasn't). Wipers fine now. He called yesterday to say he'd given up on Italy and got approval from UK to repaint the bonnet and touch up anything else. Next week they are driving 22 miles to my work with a Mito, collecting mine and after 3 days it will be repainted, the dash will be removed, packed and refitted (2 day job apparently).
Incidentally, the car was bought new but pre-reg from a dealer down south. Both subsequent warranty work dealers said that the front bumper had been re-sprayed, and poorly too. There's red all over the edges of the black headlight surround. The current guy has checked it out, and there was no damage on or during PDI, and I haven't had anything done.
My faith in Alfa has not improved. There should never be this battle to have shoddy build dealt with. The dealer has, however, proved that there are some professional folk still about (although I did have to scream to get there). I think he's batted really hard with ARUK on my behalf. I'm grateful and have told him so. I really hope it settles after this.