Join Date: Nov 2011
County: Australian Capital Territory
Stonechips - Lets help each other out
I'm going through an issue with stonechips now. I have over 150 in my Alfa 147 which is 18 months old. The dealer is not taking responsibility and Alfa Australia are refusing to help. I am about to write my letter of demand to the dealer and if they don't pay for the repairs I'm then taking them to what is called the small claims court in Australia.
I've been trying for 6 months to get it resolved. Alfa Australia didn't return my initial call or my follow up email, refuse to let me talk to the person who has made the decision to refuse my claim and in one discussion was making fun/taunting me when I was talking to them. I've never received such poor customer service from any one.
Since the dealers and Alfa Romeo are not taking this issue seriously we need to help each other out by providing some details to each other. Each of us then can use this list of people with the problem to use in court as supporting evidence and/or present to Alfa Romeo as a petition. I'm not suggesting that we provide personal details, just our name, email address and a short description of the problem.
If you are interested please let me know and I'll start compiling a list.