Join Date: Oct 2009
Location: United Kingdom
County: Dumfries and Galloway
Just a quickie, I have just had some of the best service from any dealer I have ever dealt with from H R Owen in Fulham. The rear door of my 159 stopped locking (I dont know, but suspect due to the very cold weather we had in scotland -20). ANyway work took me to london and I realised i could not park the car with lots of medical ultrasound kit in it on a london street with the door not locking. By happy coincedence HR Owen are right next door to the surgery I was at, so I took it there, mainly to see if they could give it a once over and to keep the car safley for an hour or so.
Came back a couple of hours later - new door lock mech fitted, software all updated as per recalls etc, all done under warranty and being a scot I'm dead chuffed that I didn't have to pay for london parking.
Hats off to the Service guys at H R Owen, pulling out all the stops and really putting to bed the poor dealer service reputation. I have not had service like this from VW, Audi, BMW, Jag etc. This is my first Alfa but thanks to this forum and the great service I've had so far, not my last one.