Join Date: Jun 2006
Location: Warrington, Cheshire, UK
Warranty claim advice
Hi, just wondering if anyone can help.
I've had a fault with my 159 (bought new) since c25,000 miles, which involves an intermittent but very frequent and intrusive noise in the cabin coming from somewhere inside the dashboard.
I reported this to the dealer around the time it first occurred and they said they couldn't find a problem. While hugely irritating and often commented on by passengers, the problem didn't affect the car's driving, so I carried on as usual only reporting it a further 3 times to franchised dealers (not all the same one) when I took it in for servicing.
On all 4 occasions I was told they couldn't find a problem.
Subsequently my car broke down on the motorway with an unrelated problem. Now post warranty (76,000 miles) I took it to the dealer who said they would do a (very) extended test drive of c60 miles to look at what caused the breakdown and also check out the noise again.
Ironically they couldn't work out what caused the breakdown but did, at last, identify that the noise was being caused by a fault that would be resolved by replacing the steering pump and reservoir. Someone at the dealership told me this was in fact a recognised fault.
Anyway, after all this, of course ARUK in their wisdom said they weren't responsible and that it would have to be me who paid to have it repaired. In my view it's clear that the problem is on record as having existed since much earlier in the car's life, and if it wasn't Alfa technicians' failure to identify it earlier, it would have been sorted under warranty without question.
I've tried and failed once to appeal against ARUK's decision and they've told me no, without really giving a reason (albeit hinting the car's age is possibly the key factor).
It seems nonsense to me but I bet I'm not the only person to have been in a similar situation. Does anybody have any advice as to whether I have a case and how best to take it forward?
Thanks in advance.