Looking forward to
Join Date: Mar 2009
Location: United Kingdom
Spider LE Alloys & Dealer problems - Advice please
OK the situation.
Bought Alfa Spider LE about 8 weeks ago, 6 days into having the vehicle the car was in a accident. Got the car back after 5 weeks later repaired (No wheels were damaged in accident). So after getting the car back I washed the car for the first time, I noticed when cleaning the alloys that they had been repaired (badly). On closer inspection it looked like all 4 wheels have been repaired with evidence of the following: Filler on the edge of alloy, scratch marks where they used glass paper to rub down the wheel and also paint lacquer flaking. So contacted Alfa dealer in Bournemouth (Meridien Milano) where we purchased the car and explained that the wheels looked like they have been repaired at sometime.
I spoke to the service manager and he very happily agreed to pick the car up and have the wheels refurbished.
Three days later I received the car back and inspected the wheels and instantly I was not happy with the workmanship carried out. They had basically not made a good job at all, no lacquer on the new paint (rough surface), overspray on the back drivers tyre, a big chunk missing out of the passenger front tyre and evidence of lines where they have mask up with tape.
So I contacted the service manager back regarding the work carried out and how I was unhappy, his reply was that he was very happy with the work carried out and in his opinion he could not really see any problems with the wheels before the work was carried out. So at the moment we are in the process of discussing and trying to resolve this issue as it looks like they want to wipe their hands of it all and are happy with what they have done.
Just to back up my end of the story I have taken the car to a wheel repair specialist and asked him for his opinion. He confirmed that the wheels have not been lacquer and will caused brake dust to build up in no time, also at some point in time of the repairs carried out filler has been used on the wheel.
I am about to call Alfa Romeo direct as it seems they donít want to resolve the problem. I do appreciate that we should have checked the car over fully before buying the car, but being an Alfa you would expect Alfa run it through a quality inspection before selling and only being 10 months old when we bought it you would think the car to be in tip top condition with 4,000 miles on the clock.
Does anyone have any opinions or comments??