feeling the wind in
my hair again
AO Silver Member
Join Date: Sep 2006
Location: United Kingdom
County: North Yorkshire
I think you'll be lucky - even my local dealer was struggling to escalate an issue following Mr Nicholls departure.
I raised an issue through Cloverleaf Club which got escalated very quickly to an englishman in Milan who claimed to be European Head of Customer Care (and given his responses I've no reason to disbelieve him). Unfortunately I lost the piece of paper with his name on and he only ever rang me.
If you're a Cloverleaf member try there otherwise Bigfoot may have some contacts