I posted the questions below on Clover leaf several months ago, and eventually got the answers shown. Question 5 refers to the Warranty Issue. Whilst they will honour the Warranty, "except in the case of any faults which occur subsequently as a direct result of the (unauthorised) remap".
As I mentioned before, bearing in mind the remap changes the Engine Characteristics, they could use this simple phrase to NOT honour ANY warranty claims associated with Engine/Transmission failures. Thats a big expensive chunk of any claim !
We have answered your specific questions below and trust that these go some way to reassuring you.
Question1: Remap IS being done in Holland, and a recent post by a Dutch Customer confirms this is a remap supplied by AR Italy.
ARUK response: We confirm that the remap has NOT been supplied by Alfa Romeo SpA and as the Holland importer is not a subsidiary of Alfa Romeo SpA (unlike the UK) they are not restricted in what software updates they implement.
Question 2: ARUK have said they cannot offer this here, as it is not tested to EURO emissions. Well if it is in Holland (which is also Europe) why not here?
ARUK response: Any remap can change the fuel mix which will have an impact on emission levels. We cannot recommend any update which changes the published emissions and cannot comment on the work of a Dutch importer
Question 3: Get hold of a copy from AR Italy or Holland and test it if you are so concerned !
ARUK response: See 1. above
Question 4: ARUK say Holland is an 'importer' of Alfa Romeo - are the UK not an Importer as well?
ARUK response: Yes, but we are a fully owned subsidiary of Alfa Romeo SpA and thus governed by their guidelines and restrictions.
Question 5: WHY is it that if we (your customers) get a remap done, by Auto Delta or Red dot, to cure this problem, you will NOT honour the warranty?
ARUK response: This is incorrect. The warranty will be honoured except in the case of any faults which occur subsequently as a direct result of the (unauthorised) remap.
Question 6: Why is it you expect your Customers in the UK, to simply 'put up and shut up' when customers in other Countries can get a fix?
ARUK response: This is certainly not the position of Alfa Romeo UK. We have passed details of customer concerns to the Technical division in Turin who are currently investigating the condition. Once we have any feedback from these investigations, we will post it here and contact any customers will open Customer Relations cases. We are aware of other ‘fixes’ but as stated above, as a subsidiary company of Alfa Romeo SpA we have no choice but to wait for a fully authorised update which fully complies with our published specifications and warranty guidelines.
As we have said before, specific cases must be escalated via the appropriate channels and not through the Cloverleaf Club forum. Please contact us on 00800 2532 0000 if you wish to discuss your concern further.
I'm still battling this, my 2nd Independant Engineers report has been submitted, and my Insurance Company (Zurich) continue to fund the legal battle.