Thanks SR for bringing this thread to my attention, I feel neither myself or Chris Variava ltd have any form of case to answer, however I do feel there are some inconsistencies and indeed mistruths with a few things SimonJF has quoted as being said.
Firstly I must point out my only regret in all this is that I did go out of my way to help.Following our initial couple of calls leading up to you purchasing the Brera, with a 2 week lead time I got you in within a couple of days and while we were due to have the car at 9.00am for the whole day we were more than accomodating when you arrived at 10.30 to carry out the service and have a check over your list while you waited.
I would also like to point out that your being a motor dealer, LHD or otherwise has no bearing at all on how you or your car are treated.
I am quite surprised reading your comments (or at least the ones you haven't already edited
) as not only have you put words in my mouth,but as far as I was aware we were having your car back tomorrow morning to fully investigate the Body computer issue and look at the seatbelts,which regardless of any spring issue were twisted with the buckles facing the wrong way,if we were to strip them to find a defect then they would be have been covered!
In my conversation with you regarding both these issues I was very clear to point out, as I always am, that we had only a brief look due to the time constraints and that the Body computer issue may well be warranty upon further investigation. Without going into the details of the tests etc involved we carried out a proxy alignment to cure your flashing mileometer, and found the BC Node (Body ECU) was the cause of the flashing and would not align,the Examiner Diagnostic computer gives probable causes of the ECU being coded for another vehicle or a software issue.
While you see it as politics between Dealers & Alfa Romeo, we have to be sure before claiming items as warranty that there is no doubt, while I understand as a customer you shouldn't be penalised, as a franchised business (we are not part of ARUK) neither should we,we have stringent processes to follow and are audited accordingly.I'm sure I'm better off pointing out all possibilities to you at the beginning rather than going ahead with a potentially expensive repair to find something amiss and then have the wrangle of who pays.I did clearly point out the chances of a unit coded to another vehicle fitted to yours was unlikely however not impossible, I asked for no money upfront to diagnose further merely pointing out a unit from another car would not be something I could claim directly under warranty.
The most disappointing comment for me is what you claim I told you regarding warranty/repair dates etc.
Quote- "The original dealer also either became terribly confused or blatantly lied about the terms of the warranty - I was told by dealer number 1 that if a fault was not reported at least 7 days prior to the expiration of the warranty it would probably not be covered.
According to both Donald's and Alfa UK this is total nonsense - If the warranty is in date at the time a fault it replaced (even if this is on the last day!) the part and labour will be covered even if the works aren't done until long after the warranty expires"
Quote-"Telling me if I didn't notify faults within 7 days of the warranty expiring they probably wouldn't be covered - Again, rubbish according to Alfa UK"
This is frankly a lie, I explained with regards to warranty we need to do everything we reasonably can to determine a fault,and if possible repair before the expiry of a warranty,the only time I mentioned 7 days was that your booking tomorrow (18th April) would give us 7 clear days to source any parts required before the warranty expires midnight 25th April.When you questioned this I did inform you we can carry out a repair outside of the warranty dates providing we have digital clock in and diagnostic records of looking at it while in warranty,and upto a further 21 days to input the claim to Alfa once sorted.
In the event a fault is not looked at,or occurs outside of these dates that doesn't rule out a warranty repair at all,the only difference from a dealers point of view is we would need to authorise any major costs first with ARUK as the SIGI system which is used to input warranty automatically rejects a claim with a date outside the 24 month manufacturers warranty.
I can go on with further points however I feel it would get neither of us anywhere,I think I can safely assume you won't be keeping your appointment tomorrow, I wish no bad feeling and I'm sure Donalds will rectify the outstanding issues for you next week.
As many members here know we are a new dealer to the network,operating with Alfa since September, we are still learning the whats and wherefores,both with the product and ARUK.However while we may not always get every detail spot on (SR tell Brian to rest assured another horses head is on order
), I think we are an open and honest dealer as many AO and AROC members have found out already.
I didn't really want to post in this thread, regardless of whether Chris Variava or I personally were named,however we were so I feel I should point out that I personally deal with probably 80-90% of customers be it on the phone or in the showroom and while I apologise those of you who get my huff + grunt monday morning responses
on the whole we have excellent feedback both from ARUK and JDpower.
I always invite feedback good or bad although I am disappointed SimonJF has felt the need to go down this route before we even determined the real cause, incidently I have spoken to Lynne at AR a couple of times in the last few days and this case has not been mentioned by her or any of the other guys & girls.
Thank you to the other AO members who have shown us great support over the last 8 or so months