Unfortunately I was pretty much the last appointment yesterday and by the time I was on a long straight road to check the tracking it was too late to take it back. I'll call on Monday and see what they say, if it's the usual guys I doubt I'll have an issue.
Cheers for the responses guys. For the last three years it's always been the same guys when I book, it just so happens that I had to book on a weekend this time and it was a different technician. It's wierd isn't when you go somewhere for a service and think "I hope 'xyz' is working today".
You've hit the nail on the head there, bud
I've had decent service from a local BMW specialist for several years, not only with BMWs so recently when my newly purchased commuting hack started to misfire, i took it to them in the hope they could swiftly resolve the issue.
First time this surly guy reluctantly hooked up the diagnostics, put engine warning light out, said a misfire on cyl. 3 and to go back if it came back on. Fair enough i thought.
Later that day the light reappears but a dose of injector cleaner in the tank keeps it off for about 10 days.
Then its back again, so i book it back in again with them, can't look at it for a week, rushed off their feet, so agreed i take it back following week as early as possible so they can get parts if needed . Right, ok
Its the following week when i take it in , only to be told " we'll look at it if we've got time", so leave it with them and return 2 hours later. Surly guy has bonnet up when i return, says its the brake servo pipe so i ask if he can get a price and availability. He says he will ring with a price and in the process makes me feel like i'm a huge inconvenience.
As you can guess, didn't call back, so i realise there is a well regarded VW specialist in the next village and nip down to see him, gets car in his workshop straight away and says its the coil pack, offers to fit it as soon as the part arrives, which he does 2 days later with the minimum of fuss and without charging a penny for labour, .The difference in customer care was truly like night and day, so in future surly p***k can foxtrot oscar, never going near that place again