I've got a face lifted 1.8 156 Veloce on 04 plate, now in its 3rd year warranty. Since new the car has had the following:
New info centre
New clutch (loud hum in reverse gear)
New steering rack
Burst power steering hose
Numerous drop links and anti-rollbars
And I must say my that my local Alfa dealer (Benfield, Newcaslte) has bent over backwards to ensure that these problems were fixed. Up until my 36,000 service there were no problems and no questions asked.
Then the Alfacare 3rd year warranty kicked in and I fell foul of the +/- 1000 miles service grace rule. My steering rack developed a loud grinding noise and Alfacare refused to pay for it as I had my 36,000 mile service performed at 38,100 miles. I was facing a bill upwards of £750, the service manager at my local dealer argued and argued my case in the end Alfacare referred the claim directly to Alfa and the claim was immediately settled.
So last night when my 156 left one of its drive shafts on the A1 I thought hear we go again, the Alfacare merry-go-round. However today I was surprised to be informed that they simply said yes.
I must admit that dealing with Alfacare is normally a painfull experience, perhaps Alfa should simply offer a 3 year manufacturer warrenty as they generally end up paying for the work from their goodwill budget.
The 1000 mile grace should be extended it is not always enough, its easy to cover 1000 miles in under 2 weeks especially if the dealer is busy, you are busy or you simply don't have the available cash. It should also be made clear when you buy an Alfa of the warranty pitfalls. Especially if you are anything like me, I just slung the paper work/manuals etc in the back of the car and proceeded to enjoy.
Even though I've had my share of problems I'd still have another Alfa