Another track to follow, in my long quest to obtain a bit of consideration from Alfa UK and their Warranty Muppets
There is a list of organisation to contact, in case of abuse (May be helpful for other Customers frustrated by the complete lack of support from Alfa UK Customer services)
The National Conciliation Service
Retail Motor Industry Federation (RMIF) 9 North Street Rugby, Warwickshire CV21 2AB (01788) 576465.
Customer Relations Department Society of Motor Manufacturers and Traders (SMMT) Forbes House
Halkin Street London SW1X 7DS
(0207) 235 7000
Customer Complaints Service Scottish Motor Trade Association (SMTA)3 Palmerston Place Edinburgh
EH12 5QA (0131) 225 3643
The above three bodies have a Code of Practice and conciliation service which is binding on you and member garages. In consultation with the Office of Fair Trading, these bodies govern the conduct of manufacturers and dealers in relation to the supply of new and used cars, parts and accessories, car servicing and repair and manufacturers’ warranties (but
not MBI policies).
AA 0161 485 6000 (members only)
0345 500 610 vehicle inspections
Institute of Automotive Engineers Assessors 01543 251346 Can provide you with independent, expert opinions.
Local County Courts-Legal action or the threat thereof may be a useful weapon (England and Wales) in resolving a stalemate. For claims of under £5000 you can use the D-I-Y procedure of the Small Claims division.
You don’t need a lawyer and you won’t be penalised in costs even if you lose. All it will cost you is the issue fee of the summons which is added to your claim if successful.
Telephone the county court which has jurisdiction for the area in which the dealer trades.Ask them to send a Request For Issue of Default Summons Form (N1) together with the free self-explanatory booklets.
You would be the Plaintiff and the dealer the Defendant. If a limited company the address to sue them would be where they trade from or its registered office (look on an invoice or delivery form for clues).
The nature of the claim would be ‘Breach of Contract’ or ‘Defective Workmanship’. The key to effective litigation is to be clear, concise and not too wordy. Keep to the facts only.
Evidence will come later if it proceeds to a hearing (more than 90 per cent settle long before). If you obtain a county court judgment, the details will then be entered on a central register - bad news for most companies. Local press are-always on the lookout for a good consumer story!
RAC 0345 300 400 (members only);
0800 336600 (vehicle inspections)
Trading Standards Office - contact your local authority.
I will start to make some calls tomorrow