Major dealer troubles..... - Alfa Romeo Forum
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(Post Link) post #1 of 3 Old 13-02-06 Thread Starter
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Major dealer troubles.....

AA towed car into dealer advising engine whine when 300 miles from home. Dealer said 'Sure, leave it with us, will fix whine'.

Collect car, engine whine still present. Got dealer to acknowledge whine still present in writing. Note that they described it as a 'slight whine'. A whine is a whine!

Take car to local dealer who has documented that there is indeed still a whine.

Contacted dealer doing work - they insisted I go to yet another dealer for another opinion. Once again, this dealer has written down that there is indeed still a whine in the engine!.

Phoned dealer doing the work - they say nothing to do with them, must be another whine. Ahem......

So..... I have written to the dealer by registered post for an answer within 10 days requesting either a refund, or another local Alfa dealer to complete the investigation as they appear under common law not to have excercised reasonable skill or care.

Basically, I asked them to sort the whine, they agreed to this, happily did some work and took my money, now are not offering any assistance in resolving the whine that they were paid to investigate and failed.

Thoughts guys?
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Re: Major dealer troubles.....

Try Trading Standards?
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(Post Link) post #3 of 3 Old 13-02-06 Thread Starter
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Re: Major dealer troubles.....

Originally Posted by norbert
Try Trading Standards?
I will do once they get back to me - or don't as the case may be. Apparantly I need to give them a chance to rectify things first.
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