Re: Is the Variator a Service Item
Procedure is this:
Write to company with the exact nature of the problem ie it is a varator that has failed, not worn. This is a mechanical part that is essential to correct functioning of the engine. It is not an item included in a routine service schedule issue by AR UK. It is not specificaly excluded on the policy.
Send the letter by recorded delivery and request a reply by 2 weeks.
If they fail to reply, or deny liability, you will appoint an independent engineer/expert to write a report on the failed part. Before you give the go ahead for this, confirm this with the warranty company, that they are willing to accept this engineer/expert and that you will look to them for costs of such report. Assuming the report is in your favour, they should cough up. If they don't, they have an almost indefensible position in small claims court, which would be the next step to threaten with, then proceed if that doesn't bring a result. You cannot make a complaint to any ombudsmen or similar until you have exhausted any other avenues apart from legal action, or the company refuse to reply.
What we all have to accept is that in all aspects the motor industry/trade, they are out to get your money and then try and shaft you any which way they can. Of course there are a few notable exceptions. Business must make are profit - we suffer.