I bought a 54 plate GT 2.0 JTS in red about 3.5 weeks ago from the dealership.
It came with 99k on the clock, but fully stamped up all over.
Took the finance option and paid a deposit.
It came with a 3 month engine and gearbox warranty, but it's from warranty wise I find out today which is a 3rd party.
Long story short... the lambda sensor went while I was driving it back to Nottingham and gave motor control failure. They said they would repair that though... obviously they didnt as ive not heard they have the part in yet. Next - Brake light failure, obviously the brake switch as all lights working.
Now, the engine sounds like an absolute bag of spanners, its tapping like crazy from 2rpm, it sounds dreadful at 30 because you're cruising. I can't really suspect what it is, but theres a bit of power loss and a nasty noise which increases with the engine speed.
I call the dealership today. He simply tells me call warranty wise. So I do. Give them all the details... they dont have it on the system at all. I call back the dealership concerned. He calls me back... Oh yeah, we forgot to do it, but its okay I can back date it..
Errmm can you? I said, because that defeats the object? -Yes he says as theyre in partnership with them?
I said okay. What about the next step then? He said ull have to wait to speak to them tomorrow now as the system wont update... RIGHT ok again.
He said you will have to pay for it to be diagnosed yourself... ERRMM what? I know its not going to be cheap to diagnose a mechanical engine problem! So I said look, no, youre messing me about here, I'll skip the warranty rights and use my legal ones and bring the car back.
He hangs up
I call back. 'did we get cut off there or...?'
'No, I'm just not listening to you with this legal rights ****. You have none, I dont care who you contact or what you do, its not our problem.'
I WAS LIKE WHATTT?T???
Do you treat all your customers like that?
'No, im just no listening to your crap'
Then told me to 'go F*** myself' and hungup.
Didnt have time to contact the finance company tonight as got home from work after 6pm. I really dont know what to here, so any help? And what does the engine problem sound like from your experiences?