This was a few months ago now so it is hard to remember exactly what happened. I have spoken to Sam (my workshop manager) as he carried out the work.
We recovered the vehicle and took a courtesy car down for the guy to use while we were doing the work on his car.
When the car arrived we looked over it and I remember the car being in poor condition, the front bumper had been ripped off where the owner had towed the car by connecting a tow rope to the bar that goes under the radiator, the radiator was also damaged by this. Generally the rest of the car was also in poor condition having covered over 160k. I remember questioning the owner as to whether it was worth repairing.
I would like to also make it clear we did not diagnose the cam belt failure, when we got the car the engine was already semi stripped and there was no cam belt with the engine. We fitted a new radiator and finished off stripping the cam covers off, I don't remember if the injectors were in or not.
We carried out what we would usually do when these engines break the cam belt and reassembled it. We did not remove the head as we don't when we repair these engines. All the parts are listed in the kit on our shop.
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It also sets out on our web site what we do to repair these engines
Autolusso - Alfa Romeo Specialist | Alfa Romeo Engine Rebuilds
When we went to start the engine it span over but was trying to lock up / seize up. So it was obvious there was further damage.
At this point I phoned the customer to explain there was further internal damage to the engine. I offered to supply a replacement engine for the cost of the engine only and charge no extra labour. We did not diagnose the engine failure so we did not have to offer anything but I was trying to help the guy out.
Had we been offered the car in the condition it was in we would have paid £500 for it to break it for parts but I let the guy off the complete bill of £1200 as I did not think it would be right or fair to charge him.
At this point the customer still had the use of our courtesy car and I did not put any pressure on him to return it, he asked me if we had any cars for sale and at the time we did not have anything that would meet his requirements. I know he wanted to buy another Alfa and as I did feel sorry for the guy so I said I would keep him in credit for £500 worth of future work and I suggested a cam belt service or similar (this offer still stands). I also suggested if he was going to get another Alfa I would look over it for him.
We couriered the guy his belongings from the car and his tax disc so he could cash it in, we also collected the courtesy car at our expense once he had a replacement vehicle.
Later once we got round to stripping the engine when we broke the car up we found a piston had started to break up which was the cause of the engine failure not a broken belt.
I have been fair and honest with this guy all the way through and we have done everything we can to help out