well after nearly four weeks after the breakdown i finally picked the car up yesterday lunchtime, the warranty co. warranty direct have tried every ridiculious excuse they could think off to remove obligation from themselves onto me for the cost of repairs and to be frank i would rather deal with the devil then have any thing more to do with them, luckily i don't rely on my car for work and had the use of my wifes car while i waited, now i have my car back i can unravel the mess.
on the day of breakdown i had the car recovered to one of their network garages who left the car for a week then opened the bonnet and said can't do it because its an alfa? the car was then transferred to duttons a local independant who service my car, on the first day they had the car they had removed the head and confirmed to the warrenty co. that the car had suffered premature belt failure.they then had to wait a further week for the warranty co. to send out an engineer to confirm this. then there was the numerous telephone arguements with myself and some out and out to***r to the tune of ,were you overreving the engine during gearchange ? and have u got prove of where u broke down? then they denied they had recieved the engineers report two days after he faxed it too them. it was at this point that they decided to test my patience further by passing it up the foodchain to one of their top managers for review, after a few threats of legal action they finally authorised the work and to duttons credit they got straight down to it . despite one last gasp atempt by the warranty co. yesterday to deny they had any details about the claim
i was handed back the keys yesterday.
can't notice a huge difference in the car but i am driving under 3000rpm for this week as per the garages advice , going back next week for a diagnostic b4 i get the all clear to resume normal alfa service
on the road.
thing is i still had to cough up just over £500 for the parts and labour excess incl £50 for a water pump, £109 for a variater and £87 for a tensioner.
now i am very gratefull for duttons who are an excellent example of why independants are the way to go but am i alone in thinking these prices are high? and should i get them to stamp my book at the 72k service as all the work on that service has been done, and just get an oil change one in the autumn?