DB9 Top Gear Track
AO Silver Member
Join Date: Jan 2007
Location: United Kingdom
County: East Sussex
The reset is only performed to cure the problem of them not dropping a few mm when you open the door or the problem of them opening a few cm at a time. If yours aren't moving at all you cannot do the reset, the problem lies elsewhere.
I assume you've tried the passenger window button to rule out a faulty switch/node in the driver's door.
Unlikely both would break at the same time, could be fuse related, does everything else work?
The reset process is ignition on, engine off, hold both buttons down on driver's switch, continue to hold for 10 seconds once the windows are fully down, then hold both buttons up and continue to hold for 10 seconds when windows are fully up.
All the best