On the subject of main dealer servicing and manufacturer's warranties, the manufacturer or dealer cannot claim that having another dealer or garage do the servicing invalidates the (two year) warranty. Since a campaign by the Office of Fair Trading, car owners have had the right to take their car to a non–authorised repairer without affecting warranty cover so long as cars are serviced to manufacturer schedules and standards.
Drivers misled over servicing
Feb 18 2005
Many motorists are being misled about just where they can have their car serviced, a survey shows.
Some franchised dealers are incorrectly telling car owners their warranties would be invalidated if they had vehicles serviced outside the main dealer network.
BMW came out worst in a "mystery shopper" investigation of main dealers by What Car? magazine.
Seven out of 20 BMW dealers questioned said cars would have to be serviced by a franchised dealer if the warranty was to be valid, while four BMW dealers said the warranty MIGHT be invalidated.
The next worst companies in the survey were Citroen, where six dealers said a warranty would be invalidated if done independently, and Ford, where five gave this wrong information.
Conversely, just one of 20 Toyota dealers said a warranty would be invalidated if an independent dealer carried out a service.
In all, 200 dealers covering 10 main companies were surveyed, with 36 saying an independent service would definitely invalidate a warranty, 43 saying the warranty might be invalidated and 121 saying, correctly, that a car could be serviced anywhere.
What Car? editor David Motton said: "We were shocked that so many dealers are pulling the wool over motorists' eyes.
"Car owners are free to shop around for servicing and should ask a number of main dealers and independent garages to quote for service work. Using a non-franchised dealer will not invalidate your warranty."
What Car? asked main dealers: "Can I get my new car serviced at a local independent dealer, or will that affect the warranty?"
As I understand it the third year warranty is normally a Main Dealer warranty and not a manufacturers warranty and I believe the small print calls for Alfa main dealer servicing. How this is affected by the above I dont know.