well, i went to them by recommendation... not so sure ill be going back next time round. Or passing that recommendation on to anyone else in future... shame really.
I am really sorry for this outburst but this is a load of tosh!!! you've got on your profile that you're from worcestershire - if you have an issue with WAD, go to NJS in Worcester - In my opinion, they are leagues apart in terms of service - WAD being THE ABSOLUTE DOGS AND NJS BEING PANTS.
As for your comment about the courtesy car, THERE IS ABSOLUTELY NO WAY ON EARTH that I can believe that Adrian and the chaps would ask you to sort their car out on their behalf. I used them myself for a recon on my turbo - yes, they took a little longer than expected but they kept me appraised ogf the situation all the way through. They had the car in on a couple of other occasions and they sorted it out within a day and had the car back to me in tip top condition.
The ONLY indy I have found that is on a par...maybe better than WAD is AUTOLUSSO. HOWEVER, have you seen how long WAD have been going for? You don't get to have a business that has been going strong for that long by doing the things that you claim.
I really am sorry but I have to disagree with ABSOLUTELY EVERYTHING you have said - I am not saying you're a liar but you must have come to WAD for a reason - you say it's because of recommendation - so you're friend is lying bag of worms?
WAD are damned good and Adrian and the chaps know their stuff - sorry you've had a bad experience but I would like to say that they are fantastic!!!