up to my eyeballs in
AO Gold Member
Join Date: Jun 2004
Location: United Kingdom
Not many marques enjoy the almost blind loyalty from owners that Alfa enjoys (as evident in many of the postings on this forum!). However, one thing that seems consistently and universally despised is the service provided by the dealership network.
It has become almost a holy grail for Alfa owners to find a decent, professional, reasonable garage.
Personally, I have never taken my car to any Alfa dealer so I couldn't comment on how good or bad they might be. However, from what I have read and heard about them, I would never dare entrust my car to one for fear of what might happen. This is an appalling state of affairs, and one that should be top priority for Alfa Romeo.
I can accept that the car will never be as bullet-proof as a German or Japanese car (after all, they tend to be built more as a utilitarian workhorse, rather than a car to inspire). However, there is no excuse for poor professionalism by the people running the dealership.
I would dearly like to be able to get my car serviced by the Alfa network, for the peace of mind, but this is just not an option. If they are not careful, Alfa's will get such a bad reputation that no-one in their right minds would buy one and they will go out of business. And that would be tragic.
Ok, I've calmed down now....