The boot release button works on my keyfob fine but it only releases it slightly so I have to get my fingers right under the metal to lift it up. Surely this wasn't designed to be the case? -I imagine that the boot lid shut pop right up. Am I right?
Look at the 2 rubber bumpers on the tailgate while it's open, these are spring loaded and should lift the tailgate up more than enough to get your fingers in. They tend to stick though, give 'em a twist, they should pop out.