Wired to the moon
Join Date: Aug 2008
Location: United Kingdom
The engine is new, not a recon unit.
Alfa may be paying for the repairs, and my employer for the hire car, maybe my expectations are too high, but i thought Alfa may have been more proactive to keep me in an Alfa and not be driving another marque for the next few weeks, the hire car may impress that i may decide to purchase one like it next time around.
If i was an ordinary Joe with no back up, i would still be paying loan repayments for a car that is going to be off the road for weeks with no one to pay for a replacement.
When i had my previous car a BMW the fuel pump went and the car was off the road for 6 weeks, car was still under warranty and i was provided with a hire car FOC for the duration, maybe this was unusual but thats what i call customer service.
When something Major happens, like this which is unexpected then i believe the manufacturer should provide a loan car.