Jason, will you STOP taking it personally.
My experience with Donalds was shocking, overpriced, an additional £122 to fit a CV Gaiter Clip and one Handbrake Cable (Service Advisor told me it wouldn't be too much as clip is pennies and cable £18) whilst they were doing a Cam Belt Service. Very bad Customer Service, I have had better service from a back street garage and yes, I expect my car washed and not oily stains on my leather, drivers side window and around the bonnet hatch and when I raised this with your Service Manager, even though he offered to wash my car, his response was, 'the techs are only human'. I refused Jason because I don't want your people near my car or providing me with poor service, it should have been right first time.
In my opinion, not good enough and I am allowed an opinion and to voice it, that's what forums are for. Stop trying to deny me an opinion, you are as bad as the people you work for. Had you have given me excellent service I'd have been singing your praises, I'd be ok then wouldn't I?
Last edited by twincamms; 10-06-09 at 20:31.