Very sorry to hear this fergie69. However I think legislation may be on your side, certainly worth investigating further.
I get the impression that, with increasing failures (whether waterpump-derived or belt/tensioner alone) ARUK are beginning to 'wash their hands' of this outside the 3-year warranty period, or certainly anything over 60,000 miles. May be wrong, but that's the impression I get anyway
Top 5 in the JD Power survey was the aim, wasn't it?
Totally agree Padders. And in a recent CSMA Club magazine (March 2009), concerning an article on the MiTo, the MD for ARUK mentioned the poor performance of Alfa Romeo in the 2005 JD Power survey, stating (and I quote):
'.....It doesn't matter if you have the greatest product in the world - once
you get a poor reputation for customer service and reliability, sales
will slump. We're in a mess............In the 2005 JD Power customer
saisfaction survey, we came bottom'.
Yes indeed, and if ARUK continues to provide lack of support to customers such as Fergie69, Alfa Romeo will continue at the bottom of the table!