Join Date: Nov 2003
Location: Poole, Dorset, UK
Well done Westover Alfa
After a lot of the negative comments that you hear about Alfa Dealers, I would like to try to balance this with my experience with Westover, thus far.
When I took delivery of my second hand 156, I was promised a printout of work done on the car at Westover plus a new MOT certificate (the current MOT runs out early next year). For some reason, the MOT certificate was not available (reasons wil become clear in a moment).
I was promised that they would sent it to me early the following week. I also forgot to remove my tax disk from my part-x car. The Tax disc was current until July next year, so was worth a lot of money.
I phoned up later that day and was promised that this would also be posted to me.
However a week later nothing had turned up, so I phoned Westover to find out what was happening.
It turns out that the tax disc went with my old car, and the MOT was never done, as a current MOT existed for the 156.
So, to cut a long story short, I got through to a young lady called Ally (I think that is how you spell it). Within an hour of me calling, she had told me a cheque would be raised for the value of the tax disk, a date was arranged for a new MOT (at no cost to me) and the service print out would be available to be picked up along with my cheque (my choice as the post is a bit ropey at the moment).
I cannot express how impressed I am with the service recieved from Westover. OK, you could accept that Sales would be good, but postsales is normally where most businesses fall down.
Both Ben Darch (sales) and Ally have impressed me with their professionalism and politeness.
Well done Westover.
One thought I do have that might go someway to explaining this.
I work on a Support desk, and the customers who are polite to me are always treated quicker than the ones who shout obsenities and threaten you.
Because of my job, I always make an effort to be polite no matter how bad the problem is.
Maybe this is part of the answer as to why some people get bad service (and please do not flame me over this comment, it is only an observation.
And whilst I am feeling complementary, I would also point out another company, Virgin One, whom I bank with.
Another shining example of excellent customer service.
Sometimes it is nice to mention the good companies...
Oh well, back to work, waiting for 5:30 so that I can drive home!
Thanks for sitting through this rather long post, but it had to be done.
PS. I will also be sending a letter to Westover to tell them how well they have done.