Twenty Quid !!
Recently bought a used 2.5 V6 (lovely jubbly) privately - guy had lost the radio PIN. Went to get it from my local franchised Alfa dealer who told me it would take half an hour and twenty English pounds to retrieve it from Alfa's database. I said OK under protest, they said they'd phone me with the magic number. That was 4 hours ago and I've heard nothing. I'd never go near them (after getting my previous 156 serviced there once) if at all possible - but in this instance I had no choice. Guess where I won't be going when I upgrade to a GTA (or maybe that Coupe from the Sydney car show - nice). I know this is a trivial example of bad customer services but it just p155ed me off, sorry.