I had my driveshafts and electric window nodes replaced under warranty at Chris Variava in Notts on Friday and at the end of the day when I picked up the car I was also told that my front tyres would need replacing soon as they were worn.
The tyres have worn unevenly - theres about 4mm of tread on the outside and only 2mm on the inside - indicative that I have been driving with incorrect tyre pressures. The dealer kindly informed me that they were over inflated and that this was the cause of the accelerated wear. I was then reminded of the importance of keeping them at the correct pressure and made to feel as if it was my fault.
HOWEVER, I have been keeping my GT's tyres inflated in accordance with the handbook I got with the car which states 36psi front and 34psi at the rear.
Chris Variava now informs me Alfa have updated this information and that I should have be inflating them to 31psi front and 33psi rear. I only got the car in November last year and I believe this information was updated before then - so they could/should have told me when I bought the car?!!
Variava accepted no responsibility or acknowledgement of why I might be upset that having been diligent at keeping my tyres correctly inflated using the pressures specified in the handbook that I now have to fork out £250 on a new pair of tyres - only 4k miles after driving away from the show room.
There was another chap in the dealer who had a similar problem - although his issue was a tad more expensive than mine - in that the service schedule for his car had changed from the one printed in the handbook, so the timing belt should have been changed at 33k not 76k as he thought - it had snapped and cost him heftily to repair.
We both agreed it was another unbeleiveable demonstration of Alfa's complete lack of understanding of the definition of customer service, but the dealers response was that it was unreasonable to expect Alfa to even attempt to keep their customers up to date. I was even asked how on earth they might attempt to alert drivers that the handbook is out of date?!
I've got a good suggestion - put an up to date version on your website so I can download it!
The question I now have (having booked to get my new rubber installed next Saturday at an independent tyre fitter) is what else has changed?
I'm going to write to Alfa and see if I can get a formal response/resolution - but I don't expect to get anything other than a standard reply/fobbing off.
Am I being unreasonable???