A defector, but
still an Alfista at
Join Date: Aug 2008
Location: Poole, Dorset
Re: Naughty garage and Airbag warning light.
Shocking story, but this kind of thing isn't so unusual. Wife's Polo suffered from new with occasional flickering of the instrument lighting. The supplying dealer couldn't fix it, it wouldn't misbehave to order, then one day it refused to start, electrics completely dead. The RAC man did his best, but eventually admitted defeat and towed the car to the local VW dealer, I won't name them, but we live in Poole. This bunch had the car for over 2 weeks, no loan car as it was just out of warranty. I kept phoning to check on progress, and eventually got through to the Service Manager. He claimed that they'd done three hours of diagnostic work on the car, it was starting OK, but there was some kind of fault in the instrument cluster, which they wanted to replace, total cost about £500. I went to see the SM, and things got a bit angry. The car was running OK, so eventually they waived the outrageous diagnostic fee and let me take it away. A few weeks later, the same thing happened, electrics all dead. Called the RAC and left him to work on the car outside the house. After a few minutes, he knocked on the door, saying "I think you ought to see this". The franchised VW dealers had forced a large self-tapper into the back of the instruments in an attempt to improve a contact. Nice RAC man towed the car to a local independent Porsche/Mercedes specialist, who we've been using ever since, though being under warranty I still trust Meridien Milano to care for my 159. The Porsche etc people found that the real cause of all the problems was a dry soldered joint, and they fixed all this the same morning, it was urgent as Wife was off to visit northern friends the next day, total cost just over £100. Being pretty unimpressed with the VW dealer, I complained to VAG themselves, pointing out that together we'd bought 9 new VWs and Audis from their Dorchester dealer over the years, and what were they going to do about it? Letters passed to & fro, VW dealer tried calling the RAC man a liar etc, but eventually VAG made them pay the full amount of the Porsche specialist's invoice, on condition I agreed not to go to Trading Standards etc, and the car is still running perfectly two years later. Just call me Victor Meldrew, but justice was served in the end.