Why do salesmen never talk to aftersales?
This is an industry plague, but for once its winding me up. Why do salesmen never talk to their aftersales people even when they are helping a customer.
Two visist to a dealer for the same part both times wrongly ordered. Reminder to the dealer about a part that picked up on handover as needed replacemnt - salemen didnt mention it - additional accessory, salesman didnt mention it, now a rubber trim part in the cabin at the top of the drivers side window has just fallen off - oh the joys of quality build.Guess what - nobody knows the part number. I wonder how long that will go on for. GTV part - the aerial - supposed to be replaced - salesman didnt menton to parts, so here we are waiting for a call that never comes. Is this where having 2 Alfas is going to be a pain? Did you know that on 147's the battery does not charge until revs go above 4,000?
Do I beleive this? I heard a dealer staff tell a customer that over the phone on saturday. Ehmmm.