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got alfa back from bodyshop & not happy

following my previous thread about being shunted in the rear by another car the insurers did approve for the bumper to be replaced and the small dent in the panel to be repaired. i have now got the car back but not happy with the work. there is now nearly a 1cm gap between the bumper and panel. i pointed this out the the quality assurance chap and he said there is nothing they can do as they have carried out the work as specified by the insurers. i replyed that even after the shunt there was no gap between bumper and panel, the c--t replyed it was probably like that before the shunt. i have now contacted the insurers who are sending an independant to look at the problem. can anyone tell me if i have any rights to get my alfa back to what it was prior to the shunt?

Last edited by oskiee6; 16-04-08 at 07:10. Reason: spelling
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Re: got alfa back from bodyshop & not happy

when a bodyshop repairs a car it should be as good as it was before ie panel gaps ,paint finish so if its not the same as it was you have a right to complain as they have not repaired it to the standard it was.
hopefully you should get them to fix the problem .
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Re: got alfa back from bodyshop & not happy

You haveevery right to expect your car back in as good a condition as it left the factory, the insurers say doesnt matter, it it's not the right shape then the jobs not done right.
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Re: got alfa back from bodyshop & not happy

Agree with smaky. youre baby should be as it was before shunt. Over here if you are the injured party you have a right to take the car to your own panel beater and the insurers pay for work done.. give them hell get her back the way she was and dont let them get away with companies will try to get away with paying as little as possible out of their bulging profits... good luck with it.
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Re: got alfa back from bodyshop & not happy

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Go Back   Alfa Romeo Forum > Supported Alfa Romeo Models > Technical & Vehicle Assistance > Alfa 145 & 146

alfa , back , bodyshop , happy

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