Alfa Romeo Forum - View Single Post - Feedback on PDI's / vehicle collection experience

AL159 · 20-08-2008

Hi all

Collected my new shiny red 1.9jdtm 159ti from Mangoletsi on Friday 15th August.

Faults noted on Collection? - none, Craig at mangos pointed out a very small blemish in the paint on the bootlid - very low down and only noticeable if you crouched and looked at it sideways - I doubt if I would have noticed it.

Faults noted after Collection ?- Loose screw in internal boot pull recess which left trim loose. Slightly loose handle on passenger seat and the common (?) drivers side wiper unswept patch ( small). Everything else fantastic though.
Did you reject the vehicle? - Absolutely not

How soon rectification carried out? Will book in now for wiper when I am down that way and probably try a screwdriver on the other 2 loose things beforehand .

Overall comments -

Buying - Very good - Graig spent nearly a whole saturday with me - test drove four different 159 variants -, went through a number of finance /contract hire options, tested my car, aghreed a p'ex , dealt with existing residual finance etc all on the spot and got Alfa to agree to let me have the red Ti in the showroom although they had asked for it not to be sold yet. There was no pressure to take more expensive packages nor any specific vehicle.

Pre delivery - kept in loop by phone calls from Craig - only had to wait a couple of weeks anyway so not onerous.

Collection day - excellent . Craig stayed from 6 - 8 pm on the Friday to set me up for the weekend and went through all the features of the car. Nice gift of Alfisti book and Cloverleaf subscription as a returning customer. Valet standard excellent.

to Post delivery - Follow up call from Craig 6 days later. he was suitably outraged about the minor niggles and apologised for them. awaiting call from Alfa customer service.

Overall, having dealt with mangoletsi for 3 cars over the last 6 years I have to say that the sales and service are very good. Certainly Paul on service and Craig on sales seem to be genuine alfa lovers with a strong customer service ethic. No organisation is perfect , but someone spending thousands should just not have to put up with sh*t service and going by some of the comments in this forum generally there are some right stinkers out there that would have had me reaching for a recently oiled .45 - eg if they had treated me like Johns 159 at CV - so Mangos comparatively do really come out well.

Ooer - nearly a rant at the end - sorry SR

Alec

20-08-2008	#41 (Post Link)
AL159 Newbie Join Date: Jul 2008 Posts: 8 Member car: Alfa 159Ti	Re: Feedback on PDI's / vehicle collection experience Hi all Collected my new shiny red 1.9jdtm 159ti from Mangoletsi on Friday 15th August. Faults noted on Collection? - none, Craig at mangos pointed out a very small blemish in the paint on the bootlid - very low down and only noticeable if you crouched and looked at it sideways - I doubt if I would have noticed it. Faults noted after Collection ?- Loose screw in internal boot pull recess which left trim loose. Slightly loose handle on passenger seat and the common (?) drivers side wiper unswept patch ( small). Everything else fantastic though. Did you reject the vehicle? - Absolutely not How soon rectification carried out? Will book in now for wiper when I am down that way and probably try a screwdriver on the other 2 loose things beforehand . Overall comments - Buying - Very good - Graig spent nearly a whole saturday with me - test drove four different 159 variants -, went through a number of finance /contract hire options, tested my car, aghreed a p'ex , dealt with existing residual finance etc all on the spot and got Alfa to agree to let me have the red Ti in the showroom although they had asked for it not to be sold yet. There was no pressure to take more expensive packages nor any specific vehicle. Pre delivery - kept in loop by phone calls from Craig - only had to wait a couple of weeks anyway so not onerous. Collection day - excellent . Craig stayed from 6 - 8 pm on the Friday to set me up for the weekend and went through all the features of the car. Nice gift of Alfisti book and Cloverleaf subscription as a returning customer. Valet standard excellent. to Post delivery - Follow up call from Craig 6 days later. he was suitably outraged about the minor niggles and apologised for them. awaiting call from Alfa customer service. Overall, having dealt with mangoletsi for 3 cars over the last 6 years I have to say that the sales and service are very good. Certainly Paul on service and Craig on sales seem to be genuine alfa lovers with a strong customer service ethic. No organisation is perfect , but someone spending thousands should just not have to put up with sh*t service and going by some of the comments in this forum generally there are some right stinkers out there that would have had me reaching for a recently oiled .45 - eg if they had treated me like Johns 159 at CV - so Mangos comparatively do really come out well. Ooer - nearly a rant at the end - sorry SR Alec