I've not purchased a car but I have had very good service from them. I know from experience that when running a small business, getting the balance right is really difficult. IMHO there could be any number of reasons for the recent issues posted on here but I'm sure Autolusso would not create cause for complaint unless there was a good reason, especially given the potential sales/service business from AO and thier reputation on here. I'm sure they will deal with things as quickly as they can - I still have no issue using them.