Alfa Romeo Forum - View Single Post - Feedback on PDI's / vehicle collection experience

DaveGTblackline · 08-08-2008

Date of collection - 08/12/07
Dealer - Fish Brothers swindon
Vehicle - Alfa GT 2.0 JTS Blackline
Faults noted on collection - Slit in leather on passenger's seat
Faults noted shortly after collection - 2" of paint missing from trailing edge of bonnet, headlining covered in windscreen sealant. o/s indicator full of condensation.
Did you reject the vehicle? - No
How / how soon after collection was rectification work carried out -

within 1 week the sales team had attempted to repair leather and bonnet,, using external contractors, both unsuccesfully. After ringing and speaking to the service manager, the car was taking back in and both were rectified. took 2 months to sort headlining and indicator.

The car was handed over outside, in the rain! I think that they knew of the bonnet damage, and used the fact it was raining to their advantage.

When I went back to have the remedial work I looked around the Blackline in the showroom. It had damage to the bootlid, bumper and a visible nail in the tyre. Not really the best way to show off the car.

On the plus side the service manager, Richard was excellent. Kept me informed at all times, and lent me his 159.

08-08-2008	#38 (Post Link)
DaveGTblackline AO Member Join Date: Oct 2007 Location: Cardiff Posts: 137 Member car: GT Blackline	Re: Feedback on PDI's / vehicle collection experience Date of collection - 08/12/07 Dealer - Fish Brothers swindon Vehicle - Alfa GT 2.0 JTS Blackline Faults noted on collection - Slit in leather on passenger's seat Faults noted shortly after collection - 2" of paint missing from trailing edge of bonnet, headlining covered in windscreen sealant. o/s indicator full of condensation. Did you reject the vehicle? - No How / how soon after collection was rectification work carried out - within 1 week the sales team had attempted to repair leather and bonnet,, using external contractors, both unsuccesfully. After ringing and speaking to the service manager, the car was taking back in and both were rectified. took 2 months to sort headlining and indicator. The car was handed over outside, in the rain! I think that they knew of the bonnet damage, and used the fact it was raining to their advantage. When I went back to have the remedial work I looked around the Blackline in the showroom. It had damage to the bootlid, bumper and a visible nail in the tyre. Not really the best way to show off the car. On the plus side the service manager, Richard was excellent. Kept me informed at all times, and lent me his 159.