Originally Posted by mave
Immediate and accurate? Not necessarily. But when it's a problem affecting a significant number of people across the country, I expect somebody half way competent to be able to come up with the fix in a few hours. And they still haven't rung me back....
Why should BT automatically be able to fix a problem that was in no way caused by them? I agree if it's affecting a lot of their customers you may expect them to pick up on it but it's a bit rich slagging them off when the problem was clearly with your PC. They would've also wasted a lot of time at their end testing your line, checking the account etc.