[PaulR]

My grouch with the BT Indian call centre is not with the language - I have no problem at all with that - but their level of training which is far too basic (so not the fault of the staff).

Basically, when all has been said and done, you are asked to reboot the router, reset the router (same as rebooting but using the magic button on the "hub"), reset the password and finally connect after typing in 168.259........ into the search bar. That's it. It is no good tying to save time by saying "Yes I've done all that" - you have to do each 3 more times before they are allowed to escalate it.

It is the system - not the people.

Paul.