Originally Posted by Camp Freddie
I was once without the internet for several months (!) due to the people that I was forced to speak to on a regular basis. Each call I made usually lasted at least 30 minutes, and that was if I didn't lose my rag and end up throwing the phone at the wall after finally getting to speak to a person and then 'put through' to another department and then cut off! And this is a telecommunications company!
With one exception, every single person I spoke to was extremely difficult to understand, most of the time they clearly didn't understand me and the problem went on for MONTHS! It was impossible for me to get any sense out of them despite trying over and over and over and over to explain it to them very politely. The one exception was the last person I spoke to; he was polite, calmly told me in perfectly understandable English that the previous information I had been given by his colleagues was a load of crap, and we had the problem fixed in a jiffy.
Why do BRITISH Telecom employ 'helpdesk' people for whom English is not their first language? It is completely senseless whichever way you look at it, unlesss you happen to be some overly PC d1ckhead which I suspect may well be the problem. That and greed of course.
And just in case anyone decides to incorrectly read into this that I am racist well I'm not so don't bother or
you'll get a ********** mouthful as well!
I too suffered this - eventually lost my rag completely and rang every possible number I could find for BT until someone took ownership. In the end I went back to first principles & rang 191 - within 10 mins I had a personal 'issue resolution manager' in the UK who gave me her direct number and whilst it still took 2 weeks to sort the issue she phoned me when she said and kept me updated by email when phoning not possible. After resolution I put in a claim for all phone calls made (inc those received on my mobile when aboad) and was reimbursed in full (some £300+) together with a 'compensation' payment for my time/inconvenience and a years free broadband.
For those of you that do have long problems make sure you get reimbursed.